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Creating a great digital experience is complicated, but critical to your business success.

You’re a forward-thinking company that recognizes the importance of the user experience but you don’t have the process to get it right.

We help you get the customer insights you need to improve your digital products and demonstrate a return on investment.

 
 
 

If you have digital products, you’re competing on the customer digital experience.

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Are your business goals and user goals aligned?

Sure, you might convince a user to download your product. But you’ll be one of the millions of apps that are never opened a second time. We help your team improve customer adoption and retention by discovering what your customers really need and value.

 
 
 
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Is your digital product helping users or getting in their way?

When your users can’t figure out how to move forward, they get frustrated and stop using your product. We help your team improve the overall customer experience by pairing our unique methodology with the most effective user research method: observing customers.

 
 
 
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How well is your product melding the physical and digital worlds?

Your customers want technology that just works. They shouldn’t have to understand the technology to appreciate and embrace it. By involving your entire team, we help you create a seamless user experience that melds the digital and physical worlds.

 
 
 

The most profound customer insights are a result of seeing users struggle to use your product.

The most effective way to create successful digital products is to learn and react quickly during a cyclical process where your team observes, measures, and improves.

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We provide the what, why, and how.

Our team goes beyond telling you what’s happening. We tell you why it’s happening and how to fix it. Our detailed recommendations help you increase revenue and get the best return on your digital investment.

 
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How a professional services firm measured and optimized the digital customer experience.

 
 
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How a software company transformed a tedious offline process into a seamless online solution.

 
 
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How an emerging technology company identified and prioritized new features to be built—based on research, not guessing.

 
 
 

What our clients say.

We were struggling with whether and how to act on anecdotal comments we would receive about our navigation and certain aspects of our website’s functionality. Voice+Code was able to collect impartial feedback in a measurable way that enabled us to identify and prioritize steps we could take to improve our site.
— Director of Branding & Communication at Bryan Cave, LLP
 
In an industry where many of our users are technically challenged, this has really set us apart from the crowd. After a successful beta launch, we see Voice+Code’s user-centered design process integral to growing and retaining our customers.
— Founder, Equine Office
 
Voice+Code fluidly integrated with our small team, enabling us to undertake a large and very involved user research study. They quickly understood our needs and brought their expertise to improve the quality and depth of our study, helping us uncover valuable insights for evolving the product.
— Founder and CEO, intelligent assistant app company