How We Get Results
You can’t fix what you don’t know is broken.
Many teams focus on vanity metrics that provide no insight on how to improve their digital product. Instead of relying on data that we can’t act on, our process ensures teams first align business goals with user goals—through observing users. We then measure what we know is important and iterate throughout the lifetime of the digital product.
The L.I.V.E. Digital Method provides clarity on the entire customer experience.
Our unique framework examines multiple touchpoints and emphasizes the fact that your customer’s don't separate the real world from the digital. To them, it’s simply their experience.
The L.I.V.E. Digital Method puts real life into the digital world. We help you interact with your customers as if you were right in front of them. We do this through intense focus on your language, interface, and visuals and a process that continually measures, listens, and improves. The outcome is a better user experience.
We discover the language that let’s you have a real conversation with the user. This promotes connection, usability, and conversions.
We create interfaces that reflect familiar and predicable behavior. We emulate the way people behave in the real world.
We find the visuals that have the most impact. Think of it as an online version of dressing for success.
By integrating language, interface, and visuals, we measure, test, and optimize the entire user experience. The result is happier customers and prospects who appreciate your brand, services, and products.